Healthcare Consulting Services
In addition to being a mental health counselor, I also have over 20 years of experience in the healthcare industry. I spent many years working for a national, billion-dollar insurer in a multitude of roles in utilization management, project management, prior authorization, appeals and grievances, product development, RFP proposal writing, operations, and medical cost savings. Recently, my experience has been more specific to working with start-up companies at various stages, focusing on product development, system implementation, hiring and training, setting up contact centers, and focusing on the customer experience. I have a passion for helping people and love developing new products to improve the health and well-being of others as well as helping other companies achieve their goals to impact the healthcare system.
As a healthcare consultant, here are some of the services I offer:
New Product Design & Implementation
Convert desired product outcomes into appropriately scoped and achievable objectives.
Develop operational processes to support the implementation of the product, including the go to market strategy.
Identify and scope necessary tools and technology needed to support the new product.
Turn ideas into actionable steps and bringing the vision to life.
Operational Execution
Assess your organization’s current processes for effectiveness and efficiency and provide a summary of recommendations
Identify pain points and develop plans for improvement
Develop business processes to align with your key performance metrics and targets
Define and execute improvement initiatives in order to drive performance and outcomes
Project Management Support
Provide a dedicated resource to assist your business whether you need someone to lead a team or someone to participate in a team.
Project planning services to help convert ideas and goals into actionable tasks and objectives, including deliverable timelines.
Develop all supporting documentation such as project plans, charters, process flows, etc.
Outline plans for growth and expansion, including capacity planning.
System Implementations
Implementation of technology systems such as human resource management systems, payroll systems, scheduling software, and contact center technologies.
Develop user guides and training materials to ensure consistent experience for staff during the implementation.
Represent the business as the primary point of contact for the vendor to ensure all commitments are met so you don’t have to.
What to Expect
From our initial introduction to our final project meeting, your consulting experience will be completely personalized to meet your needs. Every business is unique and so is your project. However, there are a few things that you can expect to occur consistently:
A complimentary initial consultation will help us each to better understand your business needs, goals, timeline and budget.
A project proposal and statement of work resulting in mutually agreed-upon project goals, expected outputs, road maps, timelines, and costs.
Data and information gathering sessions - it is important for me to understand your business so that I can be most effective.
Regular progress updates and any supporting documentation and materials you need, including weekly or biweekly status reports.
Regular check-ins to make sure that I am meeting your needs and my commitments to you.
